🔄 Return & Refund Policy

At Multimartt, your satisfaction is our priority! If you’re not happy with your purchase, we’re here to help.

✅ Returns:

  • You can return most items within 30 days of delivery.
  • Items must be in their original condition, unused, and with all packaging intact.

❌ Non-returnable items:

  • Personalized or custom products
  • Perishable goods (like food or plants)

💸 Refunds:

  • Once we receive and inspect your return, we’ll process your refund within 7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

📦 How to Return:

  • Contact us at support@multimartt.shop with your order number and reason for return.
  • We’ll guide you through the return process.

⚠️ Exchanges:

  • For exchanges, please contact us to check product availability.

If you have any questions, don’t hesitate to reach out! We’re here to help 😊